As you search for a call center to increase your business and service your customers, you face a series of challenges many other industries do not face. Like other industries, you face fierce competition. Other insurance companies offer similar products at comparable prices. To show your competitive advantages, you need insurance savvy agents who fully understand your products and those of your competitors. They must be able to explain complicated  product features in an uncomplicated way. However, unlike most competitive industries, you must sell your products in a highly regulated environment. Call center agents working on your behalf must understand both state insurance regulations and the federal call center regulations. At ECA, we understand this complicated dynamic. Whether your requirement is for life and health or property and casualty, we have proven sales teams that can help you improve both your top and bottom lines by:

• Qualifying Prospecting Databases
• Providing Lead Generation Services 
• Setting Appointments for Field Sales
• Providing Inbound Voice, Chat and Email Sales Support for Direct Mail and Web Marketing.
• Providing Overflow and After Hours Sales Support
• Processing Insurance Applications

At ECA, we understand that keeping existing customers requires as much skill as finding new customers. Our customer care team will increase loyalty

• Assisting New Customers with Enrollment
• Explaining Policy Features and Benefits
• Handling Payment Processing
• Handling Policy Status Inquiries and Endorsement Changes
• Handling Complaints
• Providing After Hours Service Support

Let ECA show you how we can solve your insurance related call center needs. If your company requires Medicare, Medicaid, or CHIP expertise, please refer to our medical services web page for additional information. Please give us a call, toll-free, at 1-866-342-5322 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  .