CEO - Richard Trachtenberg
ECA's President and CEO has a solid history of growing and managing contact centers and customer support facilities. In addition, he has served as both a telephony and contact center consultant to a number of high profile clients, specializes in helping telecommunications firms enhance their technical support functions. Richard was a founder NAC & Associates, a direct marketing firm that generated and managed business leads for CPA's. He is a co-founder and past chair of the Austin Call Center Alliance. Richard holds a bachelor's degree from Wesleyan University and a Masters degree from the University of Texas.

COO - Bill Persons
ECA's Chief Operating Officer, held management positions with Price Waterhouse Coopers and BDO Seidman, specializing in high tech, banking, manufacturing, gaming, and SEC reporting. He left public accounting to become a founding partner and the Chief Financial Officer of Trend Gaming Systems, a leading distributor of computerized gaming equipment. He brings many years of experience in management, business, and consulting experience. Bill holds a B.B.A. from the University of Texas at Austin.

Director of Operations and Client Services - Nathan Hall
Nathan has over twelve years of operations, management, sales and client services experience in diverse industries, including: outsourced call centers, telecommunications and consumer products.  He has been with ECA for seven years and his responsibilities include: oversight of operations and project management, as well as, sales and client services.  At various points in his call center career, Nathan has worked, and excelled, as an agent, a team lead, a trainer, a quality assurance specialist, a supervisor, an operations manager, an IT support analyst and a project manager.  Given his broad background in call center operations, Nathan knows what is necessary to launch and sustain a successful outsourcing project.  He has a proven track record of increasing sales and profitability for outbound and inbound call center clientele.

Phone: 512-835-7322 ext. 7012
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Director of Information Technology - Scott Machalek
Scott has fifteen years experience both as a programmer and as a IT manager, principally working in IT departments for contact centers. Scott's telephony expertise covers Avaya call handling platforms and Dialogic based dialing systems. He has worked both in a traditional PSTN environment but also with VoIP. Scott's programming expertise covers both Microsoft platforms and also open source alternatives
 
Scott studied aerospace engineering at the University of Texas at Austin, was a member of the United States Marine Corps, and in his off hours enjoys beating the younger members of his IT staff in video games