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E-Communication Advantage is a Catalog Information System Vendor (CISV) with the State of Texas.

E-Communication Advantage, Inc.
Certificate/VID Number:
1742936892500
File/Vendor Number: 46354CISV

The following is a list of our Texas CISV products and services

Class-Item | Commodity Description (bold for all items in class)
883 *VOICE RESPONSE SYSTEMS
883-18*Autoattendant Telephone Systems
883-19*Automatic Call Distribution (ACD) Systems
883-43*Interactive Voice Response (IVR) Systems
883-80*Telephone Switching (PBX) Systems
 Commodity items shown for class 883 are available for district 14
915 *COMMUNICATIONS AND MEDIA RELATED SERVICES
915-5*Answering/Paging Services
915-22Communications Marketing Services
915-49*High Volume, Telephone Call Answering Services (See 915-05 for Low Volume Services)
915-77*Telephone Services, Long Distance and Local (Including 800, Telex, Watts Services and Offender Telephone Systems)
915-79*Telecommunication Services (Not Otherwise Classified)
 Commodity items shown for class 915 are available for district 14
918 *CONSULTING SERVICES
918-32Consulting Services (Not Otherwise Classified)
918-75Management Consulting
918-76Marketing Consulting
918-95*Telecommunications Consulting
 Commodity items shown for class 918 are available for district 14
961 *MISCELLANEOUS SERVICES, NO. 1 (NOT OTHERWISE CLASSIFIED)
961-20Customer Service Evaluation Services
961-53Marketing Services (Incl. Distribution, Research, Sales Promotions, etc.)
961-60Public Opinion Surveys
961-75Translation Services
 Commodity items shown for class 961 are available for district 14

 

Maintenance, Repair, Support Plan

E Communication Advantage is dedicated to total customer support and service. We believe that excellence in customer service is the lifeblood of our organization and critical to our growth. We believe in involving our clients and keeping them well informed at every step of the process. We are committed to continuous improvement of our process and services to meet and exceed client expectations. All client support and service issues are given immediate priority attention. The result is immediate priority response with no excuses and no compromises. At E Communication Advantage total client satisfaction is considered an integral element of the delivery of our products. Every ECA employee is given the necessary authority to make the decisions needed to provide excellent client service. Our hours of operations are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. If you have a question considering the services purchased from our company please call Jack McElaney at (512) 835-7322.


 

 
E Communication Advantage - Meeting all of your call center needs